United didn’t have to. And had this case gone to court, United would have likely won. But they offered to settle to avoid this already public matter look even worse.
Race was most assuredly never in consideration why Dr. Dao’s name was chose to be invol’d, but the race speculative controversy was an unfortunate byproduct of the matter.
Again, didn’t have to do this, but just trying to reclaim some goodwill.
The cops were the ones that did the assault
While my analogy is imperfect, literally every business has asshole customers who only think of themselves and not anyone else who are impacted.
Sure and if President Lincoln had known what was going to happen ahead of time, he probably would have skipped Our American Cousin.
I don’t think you’re getting what I’m saying. This policy has presumably been in place for a while and never created this type of uproar, and it was probably safe to assume it wasn’t going to create a huge uproar this time either. Sure, in retrospect, the execution of this policy became a big problem this one time because of what you even describe as essentially a perfect storm of issues. That doesn’t make the policy bad. That makes the execution of the policy this one time bad.
If you think you can take something from a customer involuntarily, something that the customer already has (like a seat on a plane, or a widget that you’ve delivered) just to turn around and give it to another customer or group of customers tomorrow and NOT lose the PR battle than you really are a shit CEO/company. The “needs of the many outweigh the needs of the few or the one” mentality can take a hike once you’ve already delivered it to the ONE or the few.
Because there is no way you’re getting it back involuntarily without a ration of issues.
Yeah, the doctor going back to work at the hospital was the asshole in this shitshow.
Really pleased with myself for deciding to stay up north with my parents this week to fly out of JFK to Alaska instead of going back home to Charlotte.
United’s CEO also tweeted or said some dumb shit publicly in response to the video, along the lines of “Mr Dao can get fucked” and that’s really why it went and became a thermonuclear PR disaster that we all remember so well. I was working at a PR consulting firm at the time and we used it as a case study for our interns
I have to fly for work the upcoming 2 weeks: Jacksonville, Huntsville, and Charlotte. Gonna be pure misery. Layovers in ATL with Delta en route to JAX and then en route to HSV, nonstop from there to CLT on AA and then AA again out of CLT on the 25th to get back home. Not counting on construction having finished at CLT by the 25th, but hopefully it will wrap up on time a few days prior.
I am now wondering when the last time he caught a commercial flight out of an airport and … 35 years on one of the first Trump Shuttle flights? (and that probably doesn’t even really count)
A few months ago I had an early morning commuter. We boarded and took off in the dark, and I’d say 80ish percent of the plane was attempting to sleep on some level. We were headed southbound, and I was seated on the east facing side of the plane, on the aisle. The gentleman with the window seat threw the shade up to watch the sun rise and illuminated the entire plane. It was an aspirational level of assertiveness. At the time, it was amusing to me as a solo business traveller who’d already mainlined a venti Starbucks. Having just flown with a ten month old, I now see it as more akin to an act of war.
Need to give a shoutout to the sky club in DCA for 1) being only moderately crowded during the Monday evening rush hour, 2) having great staffing, and 3) a solid food spread that was being rapidly replenished. Now if only the flights were on time lol.
Not sure when Delta changed their cosmetic products partnership to this Grown Alchemist brand but this soap in the lounge bathroom smelled like someone dumped a spoonful of horseradish into a mimosa, absolutely rancid.
